WhatsApp, an instant messaging platform owned by Meta, reportedly took action against over 71 lakh suspicious accounts in India in November 2023. This decision was made to comply with the latest IT Rules of 2021.
According to the company's monthly compliance report, between November 1-30, WhatsApp suspended 71,96,000 accounts, with 19,54,000 of them being proactively banned even before user reports.
As one of the most widely used messaging platforms in India, boasting over 500 million users, WhatsApp received a record-breaking 8,841 complaints in November. These complaints resulted in six accounts being "actioned," indicating remedial actions based on the reports, such as account bans or the restoration of previously banned accounts.
The term 'Accounts Actioned' refers to reports that prompted remedial actions, either through account bans or the reinstatement of previously banned accounts.
In addressing user concerns and grievances related to content and other issues on social media platforms, the Indian government has introduced the Grievance Appellate Committee (GAC). This committee aims to empower a large number of Indian social media users and will review appeals from users against decisions made by social media platforms.
WhatsApp stated, "This user-safety report provides details on user complaints received and the corresponding actions taken by WhatsApp, including our proactive measures to combat abuse on our platform."
To strengthen the country's digital laws against Big Tech companies, the newly-formed panel will examine appeals by users against decisions made by social media platforms. WhatsApp emphasized its commitment to preventing and combating abuse, highlighting its team of experts in encryption, engineering, data science, law enforcement, online safety, and technology developments overseeing these efforts.
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